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Frequently Asked Questions

Frequently Asked Questions

Leasing Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our apartment homes are priced individually based on the amenities and features.

Application fees are $175 per person 18 and older occupying the apartment. There is also an administration fee of $150.00 that is refundable if for some reason you are not approved. You may pay these online by credit card, or in our office with a cashier’s check or money order. All application fees are nonrefundable.

Click HERE to apply through our application portal.


 

Residents are responsible for all utilities and vary by phase. Please contact a Union at Cooper Hill leasing specialist for more information.

Security deposits will vary depending on qualifying criteria. The base security deposit is $300.

Rent is always due on or before the first of the month.

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

The Union at Cooper Hill welcomes up to 2 pets— cats and dogs are allowed. Any number of pets living in the apartment will require a one-time, nonrefundable pet fee along with monthly pet rent per pet. Breed restrictions do apply. Read more at our pet policy page.

Resident Questions

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Our preferred internet and cable provider is Spectrum, but residents are able to choose other service providers as well.

If you are locked out during business hours, you can come to the office to be let back in your apartment.

If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.

Didn't find an answer?

Our team is always ready to answer your questions.